Refund and Returns Policy of Lollisparknie

Effective Date: December 31, 2024

At Lollisparknie, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you’re not completely satisfied, we are here to help with returns and refunds. Please read through our Refund and Returns Policy below for details on how to proceed with returns, exchanges, and refunds.

1. Return Eligibility

We offer a flexible return policy for items purchased from our website (www.lollisparknie.com) under the following conditions:

  • Timeframe: You can return items within 30 days from the date of delivery.
  • Condition: Items must be returned in unused, unworn, and undamaged condition, with all original tags and packaging intact.
  • Proof of Purchase: A valid proof of purchase is required (e.g., order number or receipt). If you purchased an item in-store, please bring your receipt along with the product.

Non-Returnable Items:

  • Custom or Personalized Products: Any item that has been customized (e.g., engraved or monogrammed) is considered a final sale and cannot be returned or exchanged.
  • Worn or Damaged Items: Items that show signs of use, wear, or damage (including any odors or stains) are not eligible for return.
  • Sale Items: Items purchased during sales or special promotions may be subject to different return conditions. Please refer to specific terms during checkout.

2. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@lollisparknie.com or call us at (417) 776-3998 to notify us of your return. Please include your order number, the item(s) you wish to return, and the reason for the return.

  • Step 2: Once your return request is approved, you will receive an authorization number and return shipping instructions.

  • Step 3: Carefully package the item(s) in their original packaging (if possible), ensuring the items are protected from damage during transit. Please include the return authorization number with the return package.

  • Step 4: Ship the return package to the address provided by our customer service team. Please note that customers are responsible for the cost of return shipping unless the item is defective or was shipped in error.

3. Exchanges

If you wish to exchange your item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired product.

To ensure you get your desired item, we recommend contacting us in advance to check the availability of the replacement product.

4. Refunds

Once your returned item is received and inspected, we will process your refund to the original payment method. Please note the following:

  • Processing Time: Refunds are typically processed within 7-10 business days from the receipt of the returned item.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase (e.g., credit card, PayPal).
  • Shipping Fees: Shipping charges are non-refundable, except in cases where the return is due to a defect or error on our part.

Please Note: It may take an additional 5-7 business days for the refund to appear on your statement, depending on your payment provider.

5. Defective or Damaged Items

We take great care in ensuring that all products are in perfect condition before shipment. However, if you receive an item that is defective or damaged, please contact us immediately within 7 days of receiving the product. We will either send you a replacement or issue a full refund, including shipping costs, at no extra charge.

To expedite the process, please provide clear photos of the damage or defect and the packaging.

6. Return Shipping Fees

  • Customer-initiated Returns: Customers are responsible for the return shipping fees unless the item was received defective or incorrect.
  • Prepaid Return Labels: In some cases, we may provide a prepaid return shipping label for defective, damaged, or incorrect items.
  • International Returns: For international orders, the customer is responsible for return shipping costs, as well as any customs fees or import taxes incurred.

7. International Returns

If you are returning an item from outside the United States, please be aware that international return shipping fees are the responsibility of the customer. Please also note that customs duties or taxes may be applied upon return to the U.S., which may be deducted from your refund.

Please contact us before returning international items for specific instructions to avoid complications.

8. Contact Us

If you have any questions regarding returns or refunds, or if you need assistance with a return request, please do not hesitate to contact our customer service team:

  • Email: info@lollisparknie.com
  • Phone: (417) 776-3998
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM CST

Thank you for shopping with Lollisparknie. We are committed to delivering high-quality handbags and providing a customer-friendly return and refund experience. Your satisfaction is important to us, and we aim to resolve any issues as quickly and efficiently as possible.

Lollisparknie – Luxury Handbags with Exceptional Service

For more information, please visit our website at: www.lollisparknie.com